From Trip Advisor
Irene met us at the end of the pier with a friendly greeting and a huge smile...we knew immediately the day was going to be "AMAZING". We booked the Custom Day tour to Rotorua and left it up to Irene to make sure we saw all the sites. After a tour of the town we headed towards Rotorua, along the way seeing the beautiful landscapes and especially all the logging which we now understand is a huge business in New Zealand.
After arriving at Te Puia for our Maori Cultural experience, Irene made sure we were always at the front of the lines and had no waiting...not sure how she did this magic but it made the day that much more AMAZING. We toured the Geyser (saw it blow twice), Mud baths, Maori show (front row), Kiwi Sanctuary, and the Carving and Weaving schools. Throughout this visit Irene was always with us providing incredible commentary. During the stop we also met Bruce, Irene's husband and partner tour guide (he had his own group). The fact they both worked as a team made our time spent in Te Puia much more efficient.
We had lunch on our own at the Cultural Centre where the "pies" were great. Irene and Bruce made sure their groups were sitting at the best tables.
As we headed back to the ship we had time to visit a kiwi farm and sample some of the best Kiwi delicacies I have ever tasted; I usually don't fancy Kiwi but that has now changed thanks to Irene and New Zealand. Throughout the day we had been talking about "Tip Top" ice cream as we had not yet tasted it. Irene called an ice cream shop near the pier to make sure they were open and had a good selection of flavours. She dropped us off there for an enjoyable sweet end to the day.
Irene started the day by telling us to forget about what time we had to be back...leaving this to her. We had no issues arriving back to the ship on time, in fact we were early.
All in all our group of four had an "AMAZING" time...I think they could change the company to Outstanding Day Tours.
Make sure you book early so you do not miss out.
Date of experience: November 2019